Why This Privacy Policy?
When you use Phtaya — whether you register, place a bet, make a payment, or simply browse — certain data is naturally generated. This Privacy Policy explains what happens to that data, who can access it, and what control you have over it.
This policy was written in plain English with Phtaya's Bangladesh users in mind — transparent and free of heavy legal jargon. We believe that when you know exactly what happens with your data, your trust in us only grows.
Creating an account on Phtaya means you agree to this Privacy Policy. Reading it from the start is in your own best interest.
What Information We Collect
Phtaya collects two types of information — what you provide directly, and what is generated automatically.
What You Provide:
- Name, date of birth, and gender
- Mobile Number & Email Address
- National ID or passport number (for KYC verification)
- Bank or Mobile Banking Account Details
- Messages Sent via Live Chat or Email
Automatically collected data:
- IP Address & Device Type
- Browser & Operating System Information
- Pages visited on the site and time spent
- Betting & Transaction History
- Login & Logout Times and Locations
- Information Collected via Cookies & Tracking Technologies
Why This Information Is Collected
Every piece of data has a clear purpose. See the table below for details:
| Data Type | Reason for Collection |
|---|---|
| Name & Date of Birth | To verify identity and confirm age eligibility |
| Mobile / Email | For account communications, OTP, and security alerts |
| National ID Card | To fulfill KYC requirements and legal obligations. |
| Payment Information | To process deposits and withdrawals |
| IP & Device | For security monitoring and fraud prevention. |
| Betting history | For account records and dispute resolution |
| Cookie Information | To improve user experience and for analytics |
How Your Data Is Used
Phtaya uses your information for the following purposes:
- Account Management: Sending login confirmations, password resets, and security notifications.
- Payment Processing: Confirming deposits and processing withdrawals.
- Customer Support: To resolve your questions or complaints.
- Security: To detect fraud and unauthorized access.
- Analytics: Understanding user behavior to improve the platform experience.
- Marketing (Optional): Sending you relevant offers, with your consent.
- Legal Compliance: To meet regulatory requirements.
Phtaya never uses your information for purposes not stated in this policy. If we need to use it for a new purpose, we will seek your separate consent beforehand.
Data Sharing Policy
Phtaya does not sell your data to third parties. However, limited data may be shared in certain specific circumstances:
- Payment Processors: Only the information required to complete transactions with bKash, Nagad, Rocket, or your bank.
- KYC Partners: With authorized service providers for identity verification.
- Legal Authorities: To comply with court orders or government directives.
- Technology Providers: With cloud hosting, analytics, and security software providers — but only the minimum necessary data.
Cookie Policy
Phtaya uses cookies on its website — small data files stored in your browser that help improve your experience.
- Essential cookies: To maintain your login session and support core site functionality.
- Functional Cookies: To remember your preferred language and settings.
- Analytics Cookies: To understand which pages get the most traffic and where users run into issues.
- Marketing cookies (optional): To show relevant ads, only with your consent.
You can disable cookies from your browser settings. However, turning off essential cookies may affect the functionality of certain Phtaya features.
Data Protection — What We Do
Phtaya follows the highest industry standards to protect your data. Here's a closer look at our security measures:
All data between you and Phtaya's servers is transmitted through encrypted channels.
Stored data is kept in encrypted form and cannot be read directly.
With 2FA enabled, your account cannot be accessed even if someone knows your password.
Automated systems to detect suspicious activity in real time.
Phtaya staff can only access data on a need-to-know basis.
Regular security audits are conducted by external specialists.
Your Rights Over Your Data
You have important rights over your data at Phtaya. These rights are always respected.
Right to Access
You can request to see what information Phtaya holds about you.
Right to Correction
You may request corrections if any of your information is inaccurate.
Right to Erasure
In certain circumstances, you may request that your data be deleted.
Right to Object
You may opt out of marketing communications or object to the processing of your data.
Right to Access
You may request a downloadable file containing all information held about you.
Right to Restriction
In certain circumstances, you may request that processing of your data be temporarily paused.
To exercise any of these rights support@phtaya.wsEmail us at and we will aim to respond within 30 days.
How Long Your Data Is Retained
Phtaya does not retain your data beyond what is necessary. Our general policy is:
- Account Information: For the duration of your active account and up to 5 years after closure.
- Transaction records: Up to 7 years as required by law.
- Chat & Support Messages: Up to 2 years after a matter is resolved.
- Cookie Data: Until the end of the session or a maximum of 1 year.
- KYC Documents: Retained as required by law.
Protection of Minors
Phtaya strictly does not provide services to anyone under 18. We do not knowingly collect data from minors.
Policy Updates
Phtaya may update this Privacy Policy from time to time. When changes are made:
- The "Last Updated" date at the top of this page will reflect any changes.
- For significant changes, you will be notified at your registered email address.
- Continued use of Phtaya after any changes take effect will be considered acceptance of the updated policy.
If you need an older version of this policy, please contact our support team.
Privacy Contact
For any questions, concerns, or to exercise your rights under this Privacy Policy, please reach out through the following:
We aim to respond to all privacy-related requests within 30 business days.
For urgent matters, live chat is the fastest way to get help.